{"id":641,"date":"2015-12-11T15:00:39","date_gmt":"2015-12-11T14:00:39","guid":{"rendered":"http:\/\/www.wifibus.eu\/?page_id=641"},"modified":"2024-11-26T18:53:50","modified_gmt":"2024-11-26T17:53:50","slug":"support","status":"publish","type":"page","link":"https:\/\/www.wifibus.eu\/en\/support\/","title":{"rendered":"support"},"content":{"rendered":"

If you need technical support, please open a ticket here<\/b><\/a><\/h4>\n<\/div><\/section>\n
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Troubleshooting Guide<\/h4>\n

If the device is not working, please follow the instructions below:<\/p>\n

1- Turn on the device and wait 120 seconds
\n2- If you don’t see the wifi network on your smartphone, go to point 9
\n3- If you do not see the LEDs on the device because it is installed in an inaccessible point, go to point 6
\n4- If the power LED is not on, go to point 8
\n5- If the data connection LED (3G LED) is not on, go to point 10<\/p>\n

If the data connection LED is lit steadily (green) and does not flash, it means that WIFIBUS is connected to the data network but is not making traffic. There can be many reasons (the traffic on the SIM has run out and the speed is reduced, you are in the 2\/3\/4G zone but with limited coverage, the SIM is broken, there is a problem in the network, etc. .), in this case we suggest waiting a few hours and if the problem persists, fill out the technical assistance request form, selecting from the pop up the item \u201c4G LED light on but steady\u201d<\/p>\n

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6- If once connected to the wifi network, the address is not assigned to you or you do not see the login page, go to point 10
\n7- If the connection is slow or you are in an area that is poorly covered by the 3G signal or the daily\/monthly traffic is exhausted<\/p>\n

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8- Fill out the technical assistance request form, selecting the \u201cPower LED off\u201d item from the pop up
\n9- Fill out the technical assistance request form, selecting the \u201cWIFI network not detectable\u201d item from the pop up
\n10- The area is not covered by the 4G signal, try waiting until you are in a covered area. If the problem persists, fill out the technical assistance request form, selecting the “4G LED off” option from the pop up.<\/p>\n